Refund policy

Envon Pet Supplies is a wholesale (B2B) supplier. Returns are handled under clause 9 of our Trade Terms and Conditions. This page is a summary. If there is any difference, the Terms and Conditions apply.

Damaged, short or incorrect deliveries

Please check your delivery on arrival. Any claim for lost goods, short delivery, goods damaged in transit, or goods that don't match your purchase order must be made in writing within 7 business days of the invoice date. Email info@envon.com.au with your invoice number and photos where relevant. Claims made after this period can't be accepted.

Returns

• Goods can only be returned with our prior written authorisation. Please contact us before sending anything back.
• Returned goods must be in saleable condition: complete, in original packaging, not shop-soiled or price-ticketed, and still on our current price list.
• Include a copy of the invoice and a list of the returned goods (descriptions, quantities, return date, and your business name and address).
• Unless we agree otherwise, return freight is paid by you and goods must be sent with our approved carrier. You're responsible for goods until they reach us.
• For change-of-mind returns we accept, a handling fee of 15% of the invoice price may apply.

Credits

Approved returns are credited to your account once the goods have been received and inspected. Please don't deduct an expected credit from a payment before the credit note has been issued.

Cancellations

Orders can only be cancelled or changed with our written consent, and a cancellation fee may apply. Special-order, non-stock and already-shipped goods can't be cancelled.

Your rights

Nothing in this policy excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Questions? Call 02 9160 0088 or email info@envon.com.au.